Frequently Asked Questions

Paper Straws
1. Are the paper straws FDA approved?
CCgogreen uses 100% FDA approved materials for paper drinking straws. FDA is responsible for protecting the public health by ensuring that products falling under its umbrella are examined, tested and approved before the product reaches the public.

2. Are the papers straws made for hot liquid?
Ccgogreen straws are made for room temperature and chilled liquid. Using them in hot liquid will disintegrate them faster and decrease its longevity.

3. How long do the paper straws hold up in liquids?
Our paper straws will last for 2-3 hours. They are specfically made to hold up for hours without disintegrating or get soggy.

4. Are the paper straws Biodegradable?
Yes. Ccgogreen straws are eco-friendly and biodegradable as compared to plastic straws which are severely polluting and damaging the environment.

5. Have you tested your paper straws?
Yes, please download our test guide.

Shipping policy
6. What Incoterm are you using?

The standard shipping terms are FOB. We will settle the transportation of goods to the port of shipment. We will not be held responsible for any damage merchandise which happens at sea, please contact the carrier who shipped the merchandise.

Return policy
7. Can we return back the good?

For Health and Safety concerns, we have a no return policy when the product has left port of shipment. The only exception to this policy is when there is a defect in materials.

If the product was defective in materials, please contact us on contact@ccgogreen.com and our ccgogreen representative will assist you to have a new product returned at no charge. CCgogreen will issue a Return Authorisation form, the Return Authorisation form must accompany the return items. The returned items must be returned in their original quantity ordered, and include the original carton, packaging and receipt paperwork within 12 business days of receipt of the Product. Defective products will be replaced as soon as possible. All orders are non refundable.

Claims for Damaged Merchandise
8. What if our goods get damaged at sea?

Freight terms are FOB Shipping Point, Freight Collect. CCgogreen are not responsible for any damage caused in transit. If the merchandise is damaged, please contact the carrier who shipped the merchandise immediately to file a claim.

If your order does not arrive
9. Who do we contact to query on delivery process?

Please contact the carrier who shipped the merchandise.